Clinic Policies

In order to ensure patients have access to appointments in a timely and fair manner, Treasury Medical Centre enforces the following policies:

No Shows

Failure to provide notice to our clinic about an appointment cancellation or rescheduling will count as a “no show”. The clinic enforces a “3 strikes, you’re out” policy in regards to no-shows. No-shows are subject to the applicable fees. After 3 no-shows, a patient will be dismissed from the clinic and will have to find a new family physician.

Late Cancellation/Rescheduling

If you need to cancel or reschedule your appointment, please call the clinic during regular clinic hours as soon as possible. Our office requires a 24-hour notice in advance, or the applicable fees will be charged. Failure to provide any notice at all to the clinic will count as a “no-show”.

Late Appointment Arrivals

Please arrive on time for your appointment. Appointments of patients running late may be cancelled at the discretion of the clinic to ensure that the doctors are on schedule. It is the responsibility of the patient to inform the clinic by phone if they will be running late. A courtesy call from the clinic to check in on the patient may be given but is not guaranteed. Failure to provide any notice to the clinic that a patient will be late will count as a “no-show” and be subject to the applicable fees.

Expired Health Cards

Please ensure you have a valid, non-expired health card. Patients arriving with an expired health card will be billed for the applicable insured service rendered.

Harassment

Our clinic has a zero-tolerance policy for verbal abuse, harassment, threatening/intimidating language of any kind, or racism. Engaging in any of these behaviours will result in immediate dismissal from the clinic.

Late Appointment Arrivals

Please arrive on time for your appointment. Appointments of patients running late may be cancelled at the discretion of the clinic to ensure that the doctors are on schedule. It is the responsibility of the patient to inform the clinic by phone if they will be running late. A courtesy call from the clinic to check in on the patient may be given but is not guaranteed. Failure to provide any notice to the clinic that a patient will be late will count as a “no-show” and be subject to the applicable fees.

*fees are subject to change. For service fees and prices, please see the Uninsured Services & Block Fees page.

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